California Licensed Call Center Agent

Job Summary

A company is looking for a Call Center Agent for the Bureau of Automotive Repair.

Key Responsibilities

• Provide information to the public on various Air Quality Programs
• Triage inbound calls and schedule consumer appointments based on needs
• Verify and enter data into the web-scheduler database and assist with applications

Required Qualifications

• High proficiency with database-related software applications
• Knowledge of the operating structure of air quality programs
• Understanding of current principles and practices of customer service
• Ability to exercise good judgment and work effectively in a technical team
• Willingness to learn quickly and ask for help when needed