Call Center Operations Manager

Job Summary

A company is looking for a Manager of Call Center Operations.

Key Responsibilities

• Oversee daily operations of the Call Center to ensure high-quality patient service and productivity
• Monitor staff performance and implement training programs to enhance service delivery
• Analyze data to develop strategies for improving operational efficiency and patient satisfaction

Required Qualifications

• Bachelor's degree or equivalent combination of education, training, and experience
• Three or more years of call center experience required
• Three or more years of healthcare experience preferred
• Two or more years of call center supervisory experience preferred
• Comprehensive knowledge of call center and human resources policies and procedures