Client Relations Manager

Job Summary

A company is looking for a Client Relations Manager to work remotely.

Key Responsibilities

• Serve as the primary point of contact for organizational clients and manage client relationships to ensure satisfaction with EAP services
• Coordinate the onboarding process for new clients and develop engagement strategies to promote EAP awareness among employees
• Prepare and present reports to clients summarizing program usage, outcomes, and areas for improvement

Required Qualifications

• Bachelor's degree in business, Human Resources, Social Work, Psychology, or a related field
• 3+ years of experience in account management or client services, preferably in EAP or health and wellness
• Strong interpersonal and relationship-building skills
• Proficiency in project management and multitasking
• Familiarity with mental health and wellness concepts is a plus