Client Service Representative

Job Summary

A company is looking for a Client Service Representative to provide high-quality service through inbound phone support.

Key Responsibilities

• Handle inbound calls from clients and brokers, providing accurate responses to inquiries related to benefits, claims, billing, and account updates
• Assess call complexity, resolve issues directly or escalate as needed, and ensure timely follow-through
• Log service requests, collaborate with internal teams to resolve issues, and maintain knowledge of group products and service protocols

Required Qualifications

• Bachelor's Degree or equivalent experience; minimum 3 years in a contact center or customer service role
• Strong understanding of group products and services, particularly Short-Term Disability (STD) and Long-Term Disability (LTD) products
• Proven ability to thrive in an inbound call center environment
• Proficiency in Microsoft Office and multiple system-based applications
• Ability to work independently and manage competing priorities effectively