Client Success Manager

Job Summary

A company is looking for a Client Success Manager to lead strategic relationships and ensure long-term client satisfaction and retention.

Key Responsibilities

• Maintain 95%+ gross revenue retention by aligning the company's value to client business goals
• Lead quarterly business reviews with stakeholders to showcase ROI and ensure ongoing client value
• Drive product adoption and integration into client workflows, aiming for 60%+ multi-product adoption

Required Qualifications

• 4+ years in customer success, account management, or client-facing SaaS roles
• Proven track record of driving retention, adoption, and measurable client value
• Ability to build relationships with senior and executive stakeholders
• Strategic thinker with a data-driven mindset
• Experience in fast-paced, high-growth environments