Collections Account Specialist

Job Summary

A company is looking for an Account Specialist, Collections.

Key Responsibilities

• Service a portfolio of small and medium-sized business customer accounts through various contact methods to collect payments
• Negotiate sustainable payment plans with customers while meeting business objectives
• Document account status and next steps in Salesforce CRM regularly

Required Qualifications

• Bachelor's Degree preferred or equivalent work experience
• 5+ years of professional Customer Service/Sales/Collections experience
• Ability to listen to customer needs and recover past due balances
• Team player who takes initiative to suggest process improvements
• Ability to navigate multiple computer programs simultaneously