Digital Engagement Manager

Job Summary

A company is looking for a Digital Engagement Manager to manage and expand customer relationships on their Population Intelligence platform.

Key Responsibilities:

• Manage a portfolio of healthcare and agency clients, ensuring satisfaction and retention
• Drive product adoption and lead renewal efforts by identifying growth opportunities
• Streamline workflows and collaborate with internal teams to enhance customer experience

Required Qualifications:

• 5+ years of experience in customer success, account management, or digital media/advertising technology
• Background in healthcare marketing, healthcare data, or SaaS preferred
• Proven ability to manage customer relationships and drive account growth
• Strong understanding of digital audience activation and multi-channel campaign execution
• Familiarity with analytics tools, CRM systems, and healthcare privacy/compliance standards