Consumer Experience Specialist

Job Summary

A company is looking for a Consumer Experience Specialist.

Key Responsibilities

• Field and resolve inquiries via phone, chat, and other contact methods within the Consumer Experience Center
• Provide exceptional customer service while treating all consumers and colleagues with dignity and respect
• Document all interactions and update consumer records in relevant technology systems

Required Qualifications, Training, and Education

• High school diploma or equivalent
• 1 year of prior experience in a Call Center or Customer Service environment
• Ability to articulate the mission of the organization and demonstrate a commitment to excellent customer service
• Computer proficiency, including Microsoft Office Suite and basic typing skills
• Ability to remain calm under pressure and adapt to changing priorities in a fast-paced environment