Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate to provide front-line customer service support.

Key Responsibilities

• Receive and handle customer inquiries via phone, email, and chat
• Assist customers by completing tasks or processes and providing exceptional service
• Deescalate frustrated customer situations and find solutions for an exceptional experience

Required Qualifications

• High School diploma or equivalent
• Proficiency in MS Office, particularly strong Excel skills
• Customer-centric mindset with a focus on service and problem-solving
• Technological proficiency to navigate various systems
• Team player mentality committed to supporting other team members