Customer Experience Engagement Lead

Job Summary

A company is looking for a Customer Experience Engagement Lead.

Key Responsibilities

• Lead and manage complex customer engagements for large accounts
• Establish and execute a customer engagement strategy aligned with team goals
• Coordinate and manage customer issues and resources to ensure resolution

Required Qualifications

• Bachelor's Degree in a relevant field and 8+ years of experience in consulting, project management, or customer engagement
• 3+ years of experience in a B2B customer-facing role with a track record in managing complex relationships
• Experience with strategic planning and operational efficiency
• Ability to generate strategic customer insights and manage customer issues effectively
• Business maturity and experience working with senior executives