Customer Growth Manager

Job Summary

A company is looking for a Customer Growth Manager to drive customer value through upsells and product adoption.

Key Responsibilities

• Develop tailored expansion plans for existing customers to drive monthly recurring revenue (MRR)
• Identify and close upsell and cross-sell opportunities across the company's product suite
• Support renewal processes while flagging potential retention risks and ensuring account health

Required Qualifications

• 3+ years in a customer-facing growth, sales, or account management role in SaaS, fintech, or payments
• Proven track record of identifying and closing upsell or cross-sell opportunities
• Strong commercial instincts with a consultative sales approach
• Data-driven mindset, comfortable using CRM and usage metrics to guide customer growth
• Ambition to transition into a full-cycle sales role within 12-24 months