Customer Onboarding Specialist

Job Summary

A company is looking for a Customer Onboarding Specialist responsible for guiding new and existing customers through the onboarding process of their SaaS product.

Key Responsibilities:

• Conduct onboarding and software conversion processes, ensuring smooth implementations and customer satisfaction
• Support customers throughout their onboarding journey, from setup to full product adoption
• Collaborate with internal teams to maintain high standards of customer service and improve onboarding practices

Required Qualifications:

• 2-3 years of experience in customer onboarding, training, customer support, or related roles within a SaaS or technology environment
• Basic understanding of SaaS products and ability to explain product features to customers
• Strong customer service orientation with a focus on helping customers succeed
• Proficiency with common business tools (e.g., CRM systems, video conferencing platforms)
• Ability to work cross-functionally with various teams to support customer needs