Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide support for consumer-driven health and flex spending accounts.

Key Responsibilities

• Answer incoming calls and assist customers with their inquiries related to health accounts
• Document information and resolve customer issues in real time or through follow-up
• Review and research health claims, ensuring proper benefits are applied

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 2+ years of combined education, work, and/or volunteer experience
• Ability to work full-time (40 hours/week) with flexibility in shift scheduling
• Successful completion of Customer Service training classes is required