Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist responsible for ensuring successful service for patients in a fast-paced environment.

Key Responsibilities

• Develop and maintain knowledge of products and services
• Answer inbound and outbound calls, process orders, and document call information
• Complete insurance verification and communicate with patients regarding their documentation and coverage

Required Qualifications

• High School Diploma or equivalent
• One year of work-related experience in healthcare administrative, financial, or insurance customer services
• For senior level, two years of work-related experience and one year of exact job experience are required
• Experience with Medicare certified processes is preferred