Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to provide support and service to patients in a fast-paced environment.

Key Responsibilities

• Develop and maintain knowledge of products and services to assist patients effectively
• Process orders, verify documentation, and ensure accurate insurance eligibility and coverage
• Handle inbound and outbound calls, addressing customer inquiries and resolving complaints

Required Qualifications

• High School Diploma or equivalent
• One year of relevant experience in healthcare administration, customer service, or related fields
• For senior level, two years of experience and one year in a similar role are required
• Familiarity with Medicare, Medicaid, and commercial health plan methodologies preferred
• Proficient computer skills and ability to navigate multiple online systems