Customer Success Account Manager

Job Summary

A company is looking for a Strategic Customer Success Account Manager.

Key Responsibilities

• Manage a portfolio of strategic customers focusing on renewal and adoption outcomes
• Drive growth and prevent risk through early engagement and collaboration with internal teams
• Conduct regular business reviews to ensure product adoption and alignment with customer objectives

Required Qualifications

• 8+ years of experience in Sales, Renewal Management, Account Management, or Customer Success
• Experience in quota-carrying roles with a proven track record of meeting performance indicators
• BA/BS degree or equivalent work experience
• Strong contract negotiation skills and experience with deal negotiation cycles
• Ability to interact and influence at all organizational levels, including senior executives