Customer Success Account Manager

Job Summary

A company is looking for a Customer Success Account Manager to manage a $1.5M - $2M book of business across private equity firms and corporate risk managers.

Key Responsibilities

• Manage the full renewal cycle and identify upsell opportunities
• Build and maintain trusted relationships with key stakeholders and facilitate strategic conversations
• Ensure successful onboarding and track customer progress while coordinating cross-functional efforts

Required Qualifications

• 3+ years in Customer Success or Account Management at a SaaS company
• Proven track record of managing renewals and expansions
• Hands-on experience with Totango or similar Customer Success Platforms
• Experience engaging with economic buyers and senior decision-makers
• Familiarity with the SaaS customer journey and success planning