Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to join their Customer Success team.

Key Responsibilities

• Manage a portfolio of 75-100 customers, advising on integration with CS workflows
• Create mutual success plans with customers to ensure ongoing achievement
• Identify risks early and manage them proactively while collaborating with cross-functional teams

Required Qualifications

• Experience in Customer Success management
• Strong understanding of Customer Success metrics and KPIs
• Ability to manage multiple complex projects effectively
• Experience with Customer Success Platforms is a plus
• Passion for customer service and a solution-oriented mindset