Customer Success Manager

Job Summary

A company is looking for a Technical Program Manager (Customer Success Manager).

Key Responsibilities

• Own the end-to-end customer journey from onboarding through adoption, value realization, renewal, and expansion
• Develop and execute customer success plans, aligning product capabilities to business objectives
• Act as the primary point of contact for strategic accounts, managing escalations and advocating for customer needs

Required Qualifications

• B.S. in Computer Science or related technical discipline, or equivalent experience
• 5+ years in Customer Success, Technical Account Management, or Program Management in a SaaS environment
• Strong track record of driving product adoption, retention, and account expansion in technical environments
• Proficient with CRM and project management tools such as Salesforce, Gainsight, and Jira
• Experienced in building strong customer relationships at both executive and technical levels