Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage and nurture client relationships for SMB and emerging tech clients.

Key Responsibilities

• Manage a portfolio of SMB and emerging tech clients throughout the customer lifecycle
• Drive platform education and adoption through regular check-ins and product training
• Identify growth opportunities and collaborate with sales on upsell strategies

Required Qualifications

• 3-5 years of experience in customer success or account management in the employee benefits space
• Direct experience working in the benefits space
• Proven track record of managing and growing SMB and emerging tech accounts
• Demonstrated ability to analyze data and influence stakeholder decision-making
• Experience working with cross-functional teams and communicating customer behaviors