Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to maximize digital implementation and customer retention.

Key Responsibilities

• Reconfirm and retain current customers while expanding digital usage at installed base accounts
• Assist faculty with the implementation and integration of digital solutions, including training and curriculum design
• Collaborate with DLE/Account Manager to develop retention strategies and drive digital conversions

Required Qualifications

• Undergraduate degree
• 2-4 years of relevant work experience in a similar function
• Previous customer service, sales support, and tech product support experience
• Familiarity with CRM platforms, preferably Salesforce
• Ability to learn and apply technical expertise with new and existing platforms