Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager III, Enterprise.

Key Responsibilities:

• Define success metrics and identify growth opportunities while serving as the main liaison between the company and customers
• Introduce eCommerce and digital marketing strategies to car dealers and develop business success plans with stakeholders
• Collaborate with Customer Support to resolve e-commerce functionality issues and manage escalated customer situations

Required Qualifications:

• 4 to 5 years of account management experience in a SaaS e-commerce technology company
• Proficiency in Excel for data analysis
• Familiarity with eCommerce platforms such as Shopify, WooCommerce, Magento, and BigCommerce
• Experience managing multiple projects for enterprise clients
• Knowledge of digital marketing products, including SEO, PPC, and Google Analytics