Senior Customer Success Specialist

Job Summary

A company is looking for a Sr. Customer Success Specialist.

Key Responsibilities

• Develop and maintain productive relationships with the CSM team to deliver exceptional customer service
• Provide advanced guidance on Fortellis API functionality and conduct targeted webinars to enhance customer engagement
• Resolve advanced-level client issues and mentor junior staff on best practices and client engagement strategies

Required Qualifications, Training, and Education

• Associate's Degree or equivalent experience
• 5+ years of relevant experience
• Advanced familiarity with dealership systems and operations
• Knowledge of CDK applications and the automotive industry
• Sales engineer or technical client engagement history