Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Build and maintain strong, long-lasting customer relationships
• Manage multiple customer projects simultaneously, ensuring timely execution of deliverables
• Track and report on project and customer health metrics to ensure long-term retention and growth

Required Qualifications

• 3-5 years of experience in Customer Success, Account Management, or Project Management (preferably in SaaS or technology)
• Strong project management skills with the ability to manage multiple projects/accounts simultaneously
• Proficiency with project management tools (e.g., Microsoft Project)
• Analytical mindset with the ability to leverage data for insights and decisions
• Highly organized and detail-oriented, comfortable working with deadlines