Life Insurance Customer Service Analyst

Job Summary

A company is looking for a Customer Service Analyst for a long-term contract-to-hire opportunity.

Key Responsibilities

• Handle 25-80 inbound calls per day from members and agents
• Create follow-up tickets in Salesforce and assist with product questions
• Perform data entry and update the CRM

Required Qualifications

• 3+ years of life insurance or annuity customer service experience
• 2+ years of experience with indexed universal life insurance
• Experience with Salesforce
• Familiarity with Ring Central, Slack, and Google Suites (preferred)
• Experience with Strike or Adyen Payment System (preferred)