Bilingual Customer Support Coordinator

Job Summary

A company is looking for a Customer Support Coordinator - Bilingual (English/French).

Key Responsibilities:

• Provide inbound and outbound customer support in both English and French, resolving inquiries and issues
• Monitor live trips and coordinate logistics solutions during scheduled shifts, addressing disruptions and communicating updates
• Build and maintain positive customer relationships, ensuring satisfaction and adherence to service-level agreements

Required Qualifications:

• Fluency in both English and French
• 1-2 years of customer service or logistics coordination experience, preferably in transportation or hospitality
• Strong organizational skills and ability to multitask effectively
• Customer-focused mindset with a commitment to delivering exceptional service
• Willingness to adapt to changing priorities and learn new systems or processes