Director of Customer Success Operations

Job Summary

A company is looking for a Director, Customer Success Operations.

Key Responsibilities

• Lead and implement customer engagement and go-to-market strategies aligned with growth objectives
• Design and operationalize scalable customer journeys and own the CS operational strategy
• Drive innovation in customer journey design, lead strategic transformation programs, and mentor the CS Operations team

Required Qualifications

• 10+ years of experience in Customer Success Operations, Revenue Operations, or management consulting in B2B SaaS
• 8+ years of leadership experience managing high-performing, cross-functional teams
• Expertise with Gainsight platform and proficiency in Salesforce and BI platforms
• Experience with complementary CS tech stack including CPQ, Outreach, and HubSpot
• Proven track record in leading strategic planning and transformation initiatives in global environments