IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist to join their global IT Help Desk team.

Key Responsibilities

• Deliver technical assistance and support for computer systems, hardware, and software
• Handle user inquiries and troubleshoot issues to ensure timely resolution
• Participate in rotating shifts and remote on-call schedules as needed

Required Qualifications

• Bachelor's degree or equivalent experience in Computer Science or Systems Engineering preferred
• At least 2 years of help desk support experience
• Experience with Microsoft Intune and O365 Administration
• Proficiency in troubleshooting software, hardware, and networking issues
• Knowledge of basic networking and remote desktop support tools