Customer Support Representative L2

Job Summary

A company is looking for a Customer Support Representative, Level 2.

Key Responsibilities

• Answer incoming help desk inquiries via phone and email, creating tickets for each interaction
• Monitor ticket boards and manage assignments to ensure timely responses and follow-up actions
• Document client communication and resolution efforts while maintaining professionalism and confidentiality

Required Qualifications

• An associate's or bachelor's degree in computer science or related field plus 3+ years of entry-level troubleshooting experience
• Demonstrated ability to provide enthusiastic customer service and take ownership of assigned tasks
• Entry-level understanding of technology concepts and troubleshooting (networking, server/OS, desktop, virtualization)
• Previous exposure to ticketing systems is a plus; working knowledge of Office365 suite is required
• Microsoft or other technical certifications are highly desired