Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to manage customer-impacting incidents on their cloud-commerce platform.

Key Responsibilities

• Provide guidance to customers on product functionality and configuration
• Investigate technical issues, perform troubleshooting, and determine solutions
• Collaborate with internal teams to ensure timely resolution of reported issues

Required Qualifications

• Bachelor's in Computer Science or related Engineering with 3+ years in support engineering
• Strong Linux system administration skills (CentOS/RHEL)
• Experience with network configuration and troubleshooting, including TCP/IP
• Familiarity with SQL databases (PostgreSQL/MySQL/Oracle) and APIs
• Relevant experience in web hosting environments