Partner Support Manager

Job Summary

A company is looking for a Partner Support Manager to lead the operations of their partner support team.

Key Responsibilities

• Manage daily operations of the partner support team, including workflows and ticket resolution
• Ensure timely and empathetic support for users across various communication channels
• Monitor support metrics and collaborate with internal teams to enhance user experience

Required Qualifications

• Bachelor's degree in Education, Information Technology, Business, or a related field
• Minimum 5 years of experience in customer support or technical service roles, with 2+ years in a supervisory role
• Experience with support ticketing systems and troubleshooting browser-based applications
• Familiarity with early education environments and understanding of accessibility and data security best practices
• Commitment to promoting diversity, equity, and inclusion in support practices