Service Delivery Analyst

Job Summary

A company is looking for a Service Delivery Analyst to support the Franchisee Care Department.

Key Responsibilities

• Guide and direct support center vendor partner managers to ensure effective service delivery
• Develop and implement service improvement plans to enhance efficiency and customer satisfaction
• Analyze service performance data to identify opportunities for improvement

Required Qualifications

• College or university program certificate; or four to six years of related experience and/or training
• Minimum of 2-3 years of experience in strategic planning, project management, and workforce management
• Knowledge of hotel operations
• Proficient in IT service management tools (e.g., ServiceNow, Jira, Salesforce, Tableau)
• Experience in project management