Support Systems Administrator

Job Summary

A company is looking for a Customer Support Systems Administrator.

Key Responsibilities

• Maintain and improve support tools, including the ticketing system and help center
• Triage system issues and manage troubleshooting to ensure timely resolution
• Analyze data and collaborate with teams to enhance support efficiency and customer experience

Required Qualifications

• Bachelor's degree in Computer Science, Statistics, Mathematics, or equivalent experience
• 2+ years of experience as an Administrator of a CRM like Zendesk or Salesforce
• Experience with front-end development languages (HTML, CSS, JavaScript) and APIs is a plus