Customer Account Specialist

Job Summary

A company is looking for a Customer Account Specialist, FOLIO.

Key Responsibilities

• Monitor casework for a specific group of customers to ensure SLA compliance and timely resolutions
• Conduct proactive service meetings with customers to discuss FOLIO releases and support updates
• Collaborate with internal teams to communicate customer needs and refine service delivery models

Required Qualifications

• 5+ years in ILS Management/Implementation or Library experience
• Willingness to submit to and clear a Public Trust background check
• Technical knowledge of EBSCO products and API services
• Master's degree in Library Science or Information Systems, with relevant experience
• Current Public Trust Background Check