Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage customer relationships and ensure successful delivery of services.

Key Responsibilities:

• Build and maintain strong customer relationships throughout the customer lifecycle
• Lead project management activities, including planning, tracking, and issue resolution
• Analyze customer data to identify trends and provide actionable insights for improvement

Qualifications:

• Bachelor's degree in a related field or equivalent experience; advanced degrees preferred
• At least 5 years of experience in consulting, project management, or customer management for a technology solution
• Knowledge of Risk Adjustment models and data validation requirements
• Healthcare experience required, preferably with a provider, payer, or intermediary organization
• Proficiency with project management and CRM tools (e.g., Jira, HubSpot, Gong) or similar platforms