Customer Success VP

Job Summary

A company is looking for a VP of Customer Success.

Key Responsibilities

• Own and execute customer success strategy to maximize revenue retention and drive expansion
• Define key performance indicators and implement repeatable playbooks to achieve them
• Lead, mentor, and develop a high-performing team focused on customer support operations

Required Qualifications

• Bachelor's degree or equivalent experience in business, communications, marketing, or a related field
• 8+ years of experience leading Customer Success teams, with 3+ years in a senior capacity
• Proven ability to manage onboarding, CSM, and support functions in a SaaS environment
• Operational expertise in implementing processes and tools to scale customer success
• Strong leadership presence with the ability to influence cross-functional teams