Remote Customer Service Representative

Job Summary

A company is looking for a Work from Home Customer Service Representative.

Key Responsibilities

• Handle incoming complex calls and outbound appointments with compassion and empathy
• Resolve customer inquiries related to benefit plans or program options
• Document all calls in the case management system and adapt to ongoing training

Required Qualifications

• 1 year of customer service experience in the medical field or insurance verification
• High school diploma or equivalent
• Must have a laptop or desktop computer with Windows 10, 16 GB RAM, and 256 GB storage
• USB headset and hardwired internet connection required
• Dependable with the ability to adhere to a scheduled shift