Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer engagement and product adoption.

Key Responsibilities

• Engage with customers to understand their business needs and present product opportunities
• Drive product adoption and recommend long-term strategies for customer success
• Identify upsell and cross-sell opportunities while retaining and renewing customer accounts

Required Qualifications

• Bachelor's degree or equivalent relevant experience
• 5+ years in Account Management, Business Development, or Customer Success, preferably in a SaaS environment
• Knowledge of contact center operations and WFO products
• Consultative approach to understanding customer needs and translating them into solutions
• Ability to manage core accounts, including financial and contract aspects