Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative to assist users with software-related issues.

Key Responsibilities

• Serve as the first point of contact for customers, providing assistance with account setup, access, and software navigation
• Deliver timely and accurate customer support through various communication channels
• Document support articles to enhance self-service resources for customers

Required Qualifications

• High school diploma or equivalent
• 2+ years of experience in providing functional support for software applications
• Demonstrated customer service experience in a helpdesk or support environment
• Functional proficiency in Microsoft Office (Word, Excel)
• U.S. Citizenship or Permanent Residency