Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to oversee customer success in its managed cloud and SaaS business.

Key Responsibilities

• Manage assigned customer relationships and expand the company's footprint within those accounts
• Increase Annual Recurring Revenue (ARR) through upselling while minimizing churn
• Establish and monitor key performance indicators (KPIs) and prepare customer success plans

Qualifications

• Minimum of seven years of customer success or engagement management experience
• At least five years of experience in technology, specifically in software and cloud (SaaS)
• Familiarity with operational tools such as MS Office/Teams, Salesforce, ServiceNow, Jira, and Confluence
• Relevant university degree or equivalent work experience; ITIL Foundations qualifications preferred