Customer Success Operations Manager

Job Summary

A company is looking for a Customer Success Operations Manager.

Key Responsibilities

• Define, implement, and refine workflows for Customer Success, Support, and Onboarding teams
• Act as the primary administrator of Gainsight and Salesforce, managing integrations and driving automation
• Build and maintain reporting dashboards, track KPIs, and conduct root cause analysis on customer churn

Required Qualifications

• 5+ years of experience in Customer Success, RevOps, or a related operations role
• Experience with SaaS/subscription business models
• Hands-on Gainsight administration and strong Salesforce skills
• Exposure to renewal forecasting and customer revenue operations
• Proven track record of designing scalable processes for customer-facing teams