Director of Customer Success

Job Summary

A company is looking for a Director, Scale Customer Success.

Key Responsibilities

• Develop and execute a multi-year strategic vision for Scale Customer Success
• Design scalable processes and implement technology and automation strategies
• Lead and develop a team of Scale Customer Success Managers

Required Qualifications

• 7+ years in Customer Success with 3+ years in leadership roles
• Proven track record in building and scaling Customer Success teams
• Experience in a Software-as-a-Service (SaaS) company
• Experience managing Success teams or similar teams
• Strong strategic thinking and data-driven decision-making skills