Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist - Implementation.

Key Responsibilities

• Implement integrated products and provide end user Customer Care
• Educate users to maximize their use of Lighthouse products and resolve customer inquiries
• Collaborate with internal teams and prepare supporting materials for users

Required Qualifications

• Proficiency with Google Apps and technical tools
• Experience in a customer-facing environment with proven satisfaction scores
• Background in the hotel industry or revenue management principles is a strong plus
• Ability to work cross-functionally and under pressure
• Fluent in English; additional languages are a plus