Technical Product Support Specialist

Job Summary

A company is looking for a Technical Product Support Specialist.

Key Responsibilities

• Provide technical product support to customers via telephone, assisting with product selection and troubleshooting
• Utilize multiple computer programs and applications to document conversations and identify solutions
• Capture customer feedback and communicate with product teams to improve product offerings

Required Qualifications

• 7+ years of relevant job experience in fasteners and fleet vehicle maintenance
• Proficiency in computer use and ability to navigate multiple applications simultaneously
• Experience in retail, hardware, or auto parts is preferred
• Formal vendor training and on-the-job learning in related fields are advantageous