Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative who is passionate about helping people and thrives in fast-paced environments.

Key Responsibilities

• Engage with users via live chat, email, and social media to provide fast and accurate assistance
• Stay updated on product changes and livestreaming trends to offer informed support
• Troubleshoot and escalate technical issues, collaborating with Engineers for timely resolution

Required Qualifications

• 2+ years in a customer-facing support role for a SaaS product, preferably in live streaming
• Experience troubleshooting complex issues for a web-based SaaS product
• Demonstrable experience collaborating with Engineering or resolver groups
• Proven ability to manage a high volume of concurrent chats/tickets
• Strong sense of ownership and a proactive, self-starting mindset