Director of Account Management

Job Summary

A company is looking for a Director of Account Relationship Management to lead their new Account Management team and enhance client engagement.

Key Responsibilities

• Build, manage, and mentor a high-performing Account Management team focused on client relationships and product education
• Develop and execute a structured engagement program to maintain meaningful client interactions
• Oversee account expansion opportunities to drive upsell and cross-sell while monitoring client retention

Required Qualifications

• Empathetic and data-informed leadership style with a strategic vision
• Experience in SaaS, customer success, or account management with multi-stakeholder B2B clients
• Strong sense of accountability and ability to balance short-term execution with long-term client advocacy
• Proven track record in increasing client retention and revenue growth
• Ability to translate data insights into actionable recommendations for clients