Director of Client Success Management

Job Summary

A company is looking for a Director of Client Success Management who will lead customer engagement and lifecycle management strategies.

Key Responsibilities

• Define and execute a client success strategy that aligns with company goals
• Lead the integration of AI-powered tools to enhance client interactions and operational efficiency
• Directly manage and develop a team of client success professionals to achieve high performance

Required Qualifications

• 8-10+ years of experience in Client Success or Account Management, with 3-5+ years in a senior leadership role
• Proven success in leading client success operations in a SaaS or technology-driven environment
• Experience implementing AI-driven tools or customer success technologies
• Strong understanding of customer lifecycle and operational best practices
• Track record of building high-performance teams and delivering measurable business outcomes