Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I to resolve inquiries and provide support to members and providers.

Key Responsibilities

• Respond to routine member and provider inquiries and concerns accurately and promptly
• Mitigate and prevent complaints from escalating by resolving issues during the initial contact
• Document all communications and maintain performance standards based on established metrics

Required Qualifications

• High School diploma or GED required
• Entry-level position, typically requiring little or no previous experience
• Preferred experience in multitasking using multiple systems and programs simultaneously
• Ability to work in a high-paced contact center environment
• Must reside in North Carolina