Ecommerce Customer Experience Coordinator

Job Summary

A company is looking for an Ecommerce Customer Experience Coordinator.

Key Responsibilities

• Maintain and update customer-facing FAQs and internal help center content
• Assist with backend corporate queue workflows and draft internal announcements
• Support the development of training materials and assist in onboarding new representatives

Required Qualifications

• Bachelor's degree or equivalent professional experience
• Approximately 5 years of experience in ecommerce, customer service, or operations
• Genuine passion for helping customers
• Experience in managing knowledge-based functions
• Ability to collaborate with multiple departments