EHR Support Analyst

Job Summary

A company is looking for an EHR Support Analyst - Tier 1.

Key Responsibilities

• Respond to incoming client inquiries via telephone, chat, and email
• Research and resolve client issues and requests
• Manage case backlog and escalate tickets as necessary

Required Qualifications

• Customer service experience with a technology component
• Experience using an EHR is preferred
• RCM / Medical Billing experience is preferred
• A Bachelor's Degree is preferred but not required
• Must reside in specified states and be authorized to work in the U.S